5 Reasons Walgreens Has Faced Backlash From Shoppers This Year

5 Reasons Walgreens Has Faced Backlash From Shoppers This Year

Walgreens’ reputation within the U.S. is difficult to disclaim. With virtually 9,000 retail areas and a each day buyer depend of practically 9 million, the pharmacy chain’s attain within the nation falls brief to just one rival: CVS Pharmacy. However regardless of its clear success, Walgreens has managed to overlook the mark with customers repeatedly lately. In simply the previous 12 months alone, the corporate has discovered itself on the middle of various controversies which have earned substantial backlash from prospects and even requires boycotts. Learn on to be taught extra about why Walgreens has been below fireplace in 2022.

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walgreens store drive thru

In mid-February, the hashtag #BoycottWalgreens began trending on Twitter after shoppers discovered of sure political donations made by the corporate, Newsweek reported. In keeping with the journal, the nonprofit Residents for Accountability and Ethics in Washington (CREW) launched a report on Feb. 18, alleging that disclosures from the Federal Election Fee (FEC) indicated that Walgreens had made a complete of $25,500 value contributions to 11 members of Congress who have been a part of the Sedition Caucus—a gaggle of U.S. Senators and Representatives who voted towards the certification of Joe Biden’s 2020 presidential election win.

The CREW report indicated that the donations have been made in Nov. 2021, months after Walgreens instructed Insider in Jan. 2021 that the corporate had suspended contributions to Congress members who voted towards the certifications resulting from Walgreens’ “excessive regard” for the “peaceable transition of energy.” Many shoppers’ asserted that the corporate’s continued donations have been an endorsement of the Jan. 6 assault on the Capitol. “I haven’t got to stroll into a spot that supports insurrection,” one Twitter person wrote on the time.

woman with face mask opening freezer door, taking some cold drinks in convenience store during Covid 19 pandemic

The following month, Walgreens prospects expressed frustration with the corporate for non-political causes. In March, the pharmacy chain began switching out its clear fridge and freezer doorways at 1000’s of its shops in favor of opaque doorways with digital screens, CNN Enterprise reported. The one downside? Many shoppers have been outraged by the obvious improve.

“NOBODY wants TV display screen changing doorways in your cooler aisles…. Cease,” one person wrote to Walgreens on Twitter. Others famous that the brand new doorways made for a irritating person expertise: “The digital cooler screens at Walgreens made me watch an advert earlier than it allowed me to know which door held the frozen pizza,” one buyer said in a tweet.

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Montreal, Canada - March 22, 2020: Visa gift card in a hand over gift cards background. Visa is an American multinational financial services corporation headquartered in Foster City

In April, a shopper lawsuit was filed towards Walgreens in an Illinois district courtroom over issues surrounding its sale of reward playing cards, in line with Prime Class Actions. Plaintiff Jacques Calixte sued the corporate, alleging that Walgreens each fails to implement safeguards for its reward playing cards and to warn prospects that reward playing cards purchased on the chain aren’t adequately protected towards theft.

In keeping with the go well with, Calixte claims that in Nov. 2020 he bought three Vanilla Visa reward playing cards value $150 in Florida however didn’t instantly use them as a result of he had “misplaced them.” When checking the steadiness on them in March 2022, just one reportedly nonetheless had its full worth of $150, whereas the opposite two had values of $zero and $5 resulting from transactions Calixte claims he couldn’t have made.

Walgreens fails to “adequately practice” and require workers to commonly examine reward playing cards for “proof of tampering, similar to crooked safety tape, scrape marks from tape elimination, non-factory safety tape and tape residue edge marks from authentic safety tape,” the lawsuit alleged. And Calixte just isn’t the one shopper who known as out Walgreens for this subject.

“This previous Christmas I bought six $100.00 reward playing cards from Walgreens—4 have been nugatory, solely two have been good,” one other shopper wrote on Prime Class Actions’ web site. “I used to be so embarrassed and humiliated after I bought cellphone calls from relations saying ‘ha ha good joke.’ I went again to Walgreen’s [sic] however they didn’t give my [sic] any assist.”

Checkout counter in of the Walgreens store. The Walgreen Company is an American pharmaceutical company which operates the second-largest chain in the USA.

Additionally in April, the Franklin Journal, a newspaper primarily based in Farmington, Maine, reported that a number of Walgreens areas in varied components of the state had began administering a recycling payment. Then in July, NewsChannel 9, an ABC-affiliate in Syracuse, New York, reported that a minimum of 4 Walgreens shops in Central New York have been issuing the additional cost. The added payment is supposed to be a bottle deposit primarily based on bottle deposit legal guidelines from each states, however many purchasers have claimed they’re being overcharged for it.

NewsChannel 9 reported that some Walgreens prospects in New York are being charged one other 5-cent payment along with the state-mandated 5-cent deposit. And the Franklin Journal revealed that customers have been being charged 15 cents—which is 3 times the deposit quantity set by the state of Maine—for “recycling charges” at Walgreens shops.

“The deposit is ready by the Legislature so you’ll be able to’t simply enhance it to 15 cents,” Scott Wilson, the challenge supervisor of sustainability for Maine’s Division of Environmental Safety (DEP), defined to the Franklin Journal. “You’ve got to have the ability to get your 15 cents again, in order that would not be a deposit.”

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Walgreen's Pharmacy prescription medicine drug counter pickup, Saugus Massachusetts USA, January 25, 2019

A controversial Walgreens coverage has lately left a bitter style in many consumers’ mouths. The hashtag #BoycottWalgreens began trending once more on Twitter in July following studies that workers have been refusing to promote sure merchandise to customers. One couple claimed a Walgreens cashier in Wisconsin refused to sell them condoms due to his “religion,” in line with a viral Twitter thread. That very same week, a 21-year-old lady posted a TikTok detailing a state of affairs through which a Walgreens pharmacist refused to refill her contraception prescription, regardless of having a number of refills left.

“I’ll boycott Walgreens which signifies that I must keep away from the one within the city that I dwell, in addition to the one within the city the place I work,” one person tweeted on July 18. “I’ll drive 20 minutes to get to a CVS. An worker doesn’t get to make an ethical judgement concerning my purchases.”

Regardless of requires a Walgreens boycott, the corporate confirmed that it has a coverage permitting workers to refuse to meet sure orders primarily based on their beliefs. “Situations like this are very uncommon and our insurance policies are designed to make sure we meet the wants of our sufferers and prospects whereas respecting the non secular and ethical beliefs of our workforce members,” a Walgreens spokesperson beforehand instructed Greatest Life. “Within the occasion a workforce member has a non secular or ethical conviction that stops them from assembly a buyer want, we require them to refer the shopper to a different worker or supervisor on responsibility who can full the transaction.”

Initially Printed by – Kali Coleman

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Written by Harry Rosen

Harry Rosen is an accomplished explorer, photographer, creative director, speaker, and author.

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