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Top Priority Is To Address Taxpayers’ Grievances Promptly, Says Official

Top Priority Is To Address Taxpayers’ Grievances Promptly, Says Official


Top Priority Is To Address Taxpayers' Grievances Promptly, Says Official

Immediate grievance redressal of taxpayers prime precedence: CBDT chairman Nitin Gupta

New Delhi:

Immediate redressal of taxpayers’ grievances stays the highest precedence for the tax division, the newly appointed chairman of Central Board of Direct Taxes (CBDT) Nitin Gupta mentioned on Sunday.

In his message on the event of Earnings Tax Day, he mentioned the tax division has reported the very best ever tax assortment of Rs 14.09 lakh crore within the fiscal yr ended March 31, 2022 as a consequence of streamlining of insurance policies and processes that eased compliance for taxpayers.

“Nonetheless, we can’t relaxation on our laurels and must preserve working onerous to take care of this momentum,” he mentioned. “Immediate redressal of taxpayers’ grievances within the true spirit of the Taxpayers’ Constitution shall stay a prime precedence space.”

CBDT, the tax administration arm of the federal government, will proceed to have interaction proactively with the taxpayers and different stakeholders and can use their suggestions to maintain enhancing processes.

Mr Gupta mentioned the previous few years have witnessed large adjustments throughout sectors within the economic system together with rising digitization, emergence of recent classes of companies and new asset lessons.

“The taxpayers of right this moment need ease of compliance and immediate redressal of their points,” he mentioned.

“Alive to such adjustments the division has redesigned its insurance policies and re-engineered its processes with the goal of enhancing taxpayer comfort and infusing higher transparency into its functioning.” CBDT, he mentioned, is an enabler and repair supplier.

Stating that the Earnings Tax Division is just not a monolithic entity, he mentioned there are lots of areas of technical specialisation and differentiation that are being administered by dedicated cadres of officers and officers.

“Behind these on the entrance finish coping with assessments, grievance decision and taxpayer companies, there are devoted personnel who’re answerable for areas like formulation of insurance policies, reskilling, and reorienting to the evolving wants of the stakeholders, sustaining the technical structure and so on,” he mentioned.

“They’ve been largely instrumental within the change administration that the division has been capable of efficiently obtain over the previous few years.”

Mr Gupta, who took over as the brand new head of CBDT late final month, mentioned the tax division must abide by a service-oriented method, strengthened by rights values and ethics, innovation, collaboration and resilience.

“Let this compass of taxpayer facilitation proceed to be the guiding drive as we chart a brand new course in an Atmanirbhar Bharat,” he added. 



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